Frequently Asked Questions
Everything you need to know about our premium alpine apparel and gear.
What is the typical shipping timeframe for orders?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for mountain apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that safety equipment and climbing hardware are final sale for liability reasons.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. Our apparel is designed with an 'athletic fit' for technical performance; if you prefer a looser fit for layering, we recommend sizing up.
Are your products covered by a warranty?
Yes, all Blackbird Mountain Guides apparel comes with a limited lifetime warranty against manufacturing defects in materials and workmanship.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.